If you need to restore your calendar to one of the OggSync backups, how do I proceed?

1) Locate the OggSync backup file you wish to use, unzip the ics files.
2) Click the Add down-arrow button at the bottom of the calendar list on the left side of the page, and select Import Calendar.
3) Click Browse and choose the file that contains your events, then click Open.
4) Select the Google Calendar where you’d like to import events, then click Import.

Q) I’ve installed OggSync for Outlook, but I don’t see it anywhere?

A) OggSync version 4 runs in the system tray and appears as a red circle.  If it is not there, start it in the start menu ~ OggSync.  To access the features RIGHT click the red circle in the system tray to bring up the menu.

Q) I’m getting: Error: Retrieving the COM class factory for component with CLSID {620D55B0-F2FB-464E-A278-B4308DB1DB2B} failed due to the following error: 80040154.

A) It looks like one of the DLL’s didn’t get registered for some reason. Please give this a try:

regsvr32 “C:\program files\icoa inc\OggSync Desktop v4\Redemption.dll”

Q) I’ve installed OggSync, clicked Calendar, but the toolbar doesn’t appear?

A) OggSync version 4 doesn’t have a toolbar, if you are running this version, start OggSync from the Start menu, then right click the system tray red circle icon to access the menu.

Q) I’ve already synced with another program, is there anything I should do before syncing with OggSync?

A) Yes, you should completely uninstall the other program. Then you should clear one side or the other of events. For example, if you have synced events from your Device or Outlook to Google, you should clear out the Google calendars BEFORE trying to sync with OggSync. OggSync attempts to identify items synced by other programs, but other programs may do syncs differently and OggSync may think they are new events, and you will get duplicates.

Q) I want to change my sync settings, but the options are grayed out.

A) In order to change your sync settings you must first “unsync” the calendar. Uncheck the calendar where you want to change the settings and do a manual sync. Once the manual sync is completed, you can change the settings and recheck the calendar. Now the next time you sync, the new settings will be applied to the synced events.

Q) I sync, but it doesn’t move any events to Google.

A) For appointments to sync, they must meet the following criteria:

• The must reside in the sync range (trial version is +/- 3 days)
• You must not have a category defined, or if you do and it doesn’t exactly match one of the Google calendars, you must have the “unknown category to default calendar” checkbox checked.
• The calendar/category for that event must be checked.

Q) I’m using Outlook 2007 and I’ve checked the “Apply Google Colors” checkbox, why don’t my events use the Google Colors?

A) That feature is for Outlook 2003 only. For Outlook 2007, use the Category settings to set colors for the events synced from Google.

Do the following:

1) Open an appointment that belongs to one of the calendars
2) Click the “Categorize” button across the top
3) highlight the Calendar name in the list of Categories
4) Assign color to that category

At this point all of the items in that calendar will be colored.

Here is a quick guide on how the colors in 2003 get applied:

Q) I’ve downloaded but there is a lot of directories and such, how do I install it?

A) The exe should unzip unto a directory called OggSyncOutlookv3, run the setup.exe program inside of that to install all the required items for OggSync for Outlook.

Q) I see a new version on the web page, or I received a notice of a new version available and I want to upgrade, how do I upgrade?

A) Remove OggSync from the “Add or Remove Programs” section in the “Control Panel” in windows. Then install as if installing fresh. OggSync will remember the settings so you can pick up where you left off.

Q) I want to completely reset OggSync, I’ve uninstalled and reinstalled, but my settings are still there.

A) We do not recommend deleting OggSync’s settings. The are designed to stay around during upgrades. OggSync upgrades will migrate data to the next version, so you should never need to totally reset your sync settings.
However, if you insist, we recommend that you back up your calendars in Outlook and in Google, and also clear out the events in either Outlook or Google (although OggSync will make it’s best effort to match up duplicate entries).

OggSync’s settings are stored here in XP:

C:\Documents and Settings\username\Local Settings\Application Data\Microsoft Corporation\Microsoft Office Outlook\ICOA

For Vista look here:

C:\Users\username\AppData\Local\Microsoft Corporation\Microsoft Office Outlook\ICOA

Organize (it’s in the menu bar) ~ Folder and Search Options ~ View Tab ~ Advanced Settings ~ Hidden files and folders and make it look as below:

Again, you should really be careful in deleting these settings, and you should back up your calendars.

Q) Can I use ActiveSync, OggSync Mobile and OggSync for Outlook all at the same time?

A) Yes, but you should disable the Calendar sync part of ActiveSync. If you don’t you have created a “Sync Loop” from Google to Outlook to Phone to Google. OggSync can detect this loop and does attempt to recover from it, but that is a failsafe mechanism, and you should disable the Calendar Sync in Activesync to keep things straight.

Q) I have a recurrence pattern, but some of my moved events aren’t showing up.

A) In order for OggSync to sync your exceptions, the exceptions must lie within the sync range.

Q) I keep getting login failed when attempting to log in.

A) Check to see if you have duplicate calendar names, or a non-standard character in one of your calendar names.  Also check your proxy settings or your account has been locked. You can unlock your account with this google page:

https://www.google.com/accounts/UnlockCaptcha

Q) I get duplicates when I get invites (as Google automatically adds them to my calendar), how do I keep from getting duplicates?

A) Go to the Google Settings and look for the setting to “Automatically add invitations to my calendar:” Turn this off. If that still doesn’t work, turn it on. Hit save, then turn it off and hit save again.

Q) No matter what I do, I keep getting 0 New and 0/0 Updated messages.

A) Check to make sure your calendars are selected. Make sure you have events with matching categories.

If you have McAfee VirusScan Enterprise “ScriptScan” which scans Javascript and VBscript scripts that are executed by the Windows Scripting Host. WSH is used by Internet Explorer and Outlook. If an unwanted script is detected it is not allowed to execute.” Add Outlook.exe to the allowed programs list (or disable ScriptScan).