Common questions and answers about OggSync:
Q) My mobile unexpectedly reset and now it’s asking me to log in again.
A) This is a new and relatively rare bug. It seems that if your phone runs out of power, especially during a sync, the OggSync database may be corrupted and this happens. To recover, the easiest thing to do is to clear your calendar and contact database (easiest method right now is a hard reset).
If you have a lot of user data, then you can back up your calendars by visiting this link: https://www.google.com/calendar/exporticalzip
Then set up OggSync as normal. OggSync should match most of the events in both.
If there are problems with restoring the sync state, you can clear and restore from the backup on Google and then sync again with OggSync which will clean up your phone. (The phone should have also made a backup prior to syncing if you didn’t do it yourself.)
Q) How do I change my sync options, they are grayed out?
A) You must first unsync to change the sync settings. To do this, uncheck your calendar, then sync again. At this point your sync will be undone (this is also useful if you didn’t like how OggSync synced your items as an Undo features). Then recheck, change the settings and sync again.
Q) How do I restore a calendar backup stored as a file on my mobile?
A) transfer the zip file to your PC, open it with winzip or another zip reader, then
1. Click the Add down-arrow button at the bottom of the calendar list on the left side of the page, and select Import Calendar.
2. Click Browse and choose the file that contains your events, then click Open.
3. Select the Google Calendar where you’d like to import events, then click Import.
Q) I keep getting login failed when attempting to log in.
A) The following items have helped others:
Check to see if there is an apostrophe or other unusual character in your calendar name, check for duplicate calendar names.
Only use lower case letters for the login email.
If you have non-alphanumeric characters in the password, try a password with different characters.
Try upgrading your .NET CF to a newer/different version.
Make sure your device has the correct timezone and date set (IE correct year).
You can unlock your account with this google page (be sure to access from your cell phone):
https://www.google.com/accounts/UnlockCaptcha
https://www.google.com/a/yourdomain.com/UnlockCaptcha
1) try to log in (do not exit OggSync after failure)
2) if failed, unlock from the phone IE
3) (open oggsync again) try again
Q) What about the new timezone changes for daylight savings time?
A) Go to the microsoft mobile dst fix web site and install your DST fix. Unsync OggSync before doing this by unchecking your calendars and syncing again. Install the patch, then re-sync.
Q) I’ve installed OggSync using over the air (OTA), but it doesn’t appear in my programs list!
A) Some phones and devices will only download the CAB file, but will not kick off the install process. If OggSync doesn’t appear in your programs list, go to the File Manager in your phone, and select the CAB file that you downloaded to kick off the installation process, once the installation is complete, then you will see it in the programs list.
Q) How much does OggSync cost?
A) There are now two versions of OggSync, a Freeware version and a subscription. There are 2 prices to the subscription, $29.95/year and 3.95/month. The revenue is used to pay for continued development and author’s kids education. There is a free 3 day money back trial to the subscription. Sign up and try the full version.
Q) Does OggSync work WITHOUT ActiveSync (or anything else)?
A) Yes, just load OggSync on your phone and then it will connect directly to Google Calendar.
Q) Does OggSync work WITH ActiveSync?
A) Yes, OggSync runs on your phone, and it updates the Microsoft Outlook data that resides on your phone. ActiveSync will detect these changes and update the Outlook Calendar on your PC. If you are going to use OggSync for Outlook to sync Outlook directly with Google, you should disable the calendar sync part in ActiveSync.
Q) Should I back up before I sync?
A) It’s always a good idea to back up your Exchange and Google calendar before you use any automated synchronization software.
Q) I use exchange to sync my outlook and was just looking to add my personal google calendar to my device but you seem to have merged all of them. Is there any way to have them combined on my device but not in Exchange?
A) Yes, use OggSync for Outlook which provides a rich set of sync options for each calendar. You can choose how other Exchange users will see your Google synced events, if at all. You can also create a new Outlook calendar to sync your full calendar to.
Q) If I delete an event in Google (or Outlook) will the event be deleted in Outlook (or Google).
A) Yes, OggSync supports a full two way synchronization. If you edit an event, or you delete an event in one calendar, the changes will be propagated to the other calendar. OggSync is considering a “slave” or one way syncronization mode so that events may only be deleted from Outlook or Google, depending on your preferences. If you are interested in this feature, drop a note to support@oggsync.com.
Q) I’m using Google Hosted Domains, does OggSync support the calendars?
A) Yes! Just enter your email address for your google hosted domains account and use OggSync as normal.
Q) I’m having problems logging in, I can log into google just fine, but I get login failed from my phone.
A) The very first thing to check is your internet connection from your phone. Go to Internet Explorer on your phone an try to go to a web site (google.com is a good one to try).
If you are using WM6, make sure you have CF .NET 2.0 SP2 installed. Otherwise, you will not be able to log in as there is a bug in the original release.
If that works, you may try upgrading to the latest CF .NET 2.0 framework. If you can log into Internet Exporer and log into the web pages, verify your “connections ~ proxies” on your mobile device. These will sometimes say “from WAP to Internet, or from Internet to WAP”. Do a google search for “Proxy Connections Verizon” or whatever your phone service provider is and see if there are some hints on how to configure your phone.
Q) Does OggSync support a one way sync from Google?
A) Not directly, but it can be done. You will need to create a new gmail account for OggSync to use, then share your Google calendars with that Gmail account in READ ONLY mode. Then point OggSync at the read only gmail account.
Q) I’ve set up OggSync to sync a Google calendar, but events aren’t appearing on my phone (or in Outlook).
A) If you have recently changed accounts, verify that your calendars are still checked in the “select which calendars sync” page.
Q) My calendar syncs fine, except for this one event, what do I do?
A) Take a screen shot of your event setup and e-mail it to support@oggsync.com.
Q) I’ve decided not to use OggSync and I want to get rid of all the Google events from my Outlook calendar, and all my Outlook Events from my Google calendar.
A) Do not uninstall OggSync until you have done this procedure. First, go to “Menu~Set Which Calendars Sync” and UNCHECK all of the calendars. Select save. Then perform a sync, all of your synced events should disappear from the appropriate side.
Q) From Outlook, How do I create a new event for a particular Google Calendar?
A) OggSync uses the Outlook “Category” to track which Google Calendar it belongs to (with the exception of the “default” Google calendar). Enter the name of the Google Calendar (Exactly) in the Category field in Outlook.
Q) From my Phone, how do I create a new event for a particular Google Calendar?
A) If your phone or PDA software doesn’t allow you to edit the category of your event, you may try eXtreme Agenda to enter a new event and specify the Google Calendar name as a category.
Q) My times are off for one of my events, what do I do?
A) Do not attempt to manually fix them, instead report the problem along with a screen shot of the event details to support@oggysnc.com.
Q) When my phone is connected to my PC (over bluetooth or USB) and I select OggSync, it doesn’t work, but it works if it’s not connected.
A) You need to configure your connection proxy settings so you can access the Internet via your PC’s Internet connection. This may require setting your Work Network to Internet proxy settings. Try to access the Internet use the web browser on your phone to verify your Internet connection is working.
If you connect through a firewall proxy from your PC (In Internet Explorer on your PC, look at Tools~Internet Options~Connections~Lan Settings), you will need to configure your “Work†to “Internet” proxy settings to get the internet. To set this up, on your phone go to settings ~ connections ~ proxy, then add a new proxy that connects from “Work†to the “Internet†mirroring your Internet Explorer settings on your PC. This will tell the device to route your outgoing requests through your work proxy. Also make sure that ActiveSync identifies itself as the “Work” network.
Q) I can log in, and select my default calendar, but when I sync, I see 0 new and 0/0 updated. What is wrong?
It is likely that you do not have a calendar checked. Do the following, exit OggSync with Menu~Exit. Restart OggSync, go to the “Set Which Calendars Sync” page in the menu options. Do you have a checked calednar? If not, check a calendar you wish to sync and select “Save”. Exit OggSync again, reload it and verify that you have a calendar selected. If you do, excellent, you are now ready to Sync. Also, make sure you do NOT have “All” selected as your past sync range in the options page, that option will be removed in 2.09 (it shouldn’t be there).
Q) My question isn’t covered in this FAQ, what now?
A) e-mail the question to support@oggsync.com
Q) Does OggSync have a users guide?
A) The closest thing we have right now is this FAQ. If you don’t see your answer here, ask it and we will try to answer it and probably include it in this faq.
Q) Can I set up OggSync Pro so that my Outlook business appointments do *not* get synced with any google calendar?
A) To keep your non-category Outlook Events from appearing in Google calendars, do the following: create a new google calendar (which will remain blank, you can call it “outlook” for example), choose that calendar as your default calendar (“Set default calendar”) and make sure that calendar is NOT selected to be synced.
Q) Can I set up OggSync Pro so that appointments coming from specific (or all) google calendars show up in Outlook as ‘free’ (as opposed to ‘busy’)?
A) Not in the current version, it is in the requested features list.
Q) How do I upgrade from the Free version to the Pro?
A.) First buy the Pro version, from the OggSync homepage, click BUY and make your PayPal payment. Then on your mobile, go to the OggSync menu, click register and enter your email. OggSync will verify with PayPal your payment and the full version will be unlocked for you.
Q) The program just exits at the License page after I click “I Accept” (or somewhere else).
A) Try changing your regional settings to US standard date format (MM/DD/YYYY). Also if you have a date “hack” installed, uninstall this hack.
Q) I get duplicates when I get invites (as Google automatically adds them to my calendar), how do I keep from getting duplicates?
A) Go to the Google Settings and look for the setting to “Automatically add invitations to my calendar:” Turn this off. If that still doesn’t work, turn it on. Hit save, then turn it off and hit save again.